Refund policy
Last updated: September 14, 2026
Thank you for shopping with EysRing. This Return & Refund Policy explains the conditions for returns, exchanges, refunds, and warranty support for products purchased from eysring.com.
1. Return Window by Destination
The applicable return request period depends on the customer’s delivery destination:
European Union: Customers may request a return within 14 calendar days after receiving the order.
United States and Japan: Customers may request a return within 7 calendar days after receiving the order.
To initiate a return, customers should contact EysRing at support@eysring.com within the applicable return period so that EysRing can provide the correct return address and instructions. This process does not limit any mandatory consumer rights.
Eligible return reasons may include:
• The product was defective or damaged upon delivery.
• The product received does not match the item ordered.
• The product is materially different from the description provided on our website.
• The customer is exercising an applicable change-of-mind or statutory withdrawal right.
• An eligible unused product is being returned in accordance with this policy.
To be eligible for a return:
• The product should be returned in its original condition.
• The product must not show signs of excessive use, misuse, or customer-caused damage.
• All applicable accessories, charging cables, manuals, packaging, and documentation should be included where reasonably possible.
• Photos or videos may be requested when the return relates to damage, defects, incorrect items, or product condition.
After a return request is accepted, EysRing will provide the applicable return address and instructions.
European Union Customers — 14-Day Right of Withdrawal
Customers located in the European Union may withdraw from an eligible online purchase within 14 calendar days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
To exercise this right, the customer must notify EysRing at support@eysring.com within the 14-day withdrawal period.
After notifying EysRing of the withdrawal, the customer must send the product back within 14 calendar days, following the return instructions provided by EysRing.
For change-of-mind returns, customers are responsible for the direct return shipping cost unless applicable law requires otherwise. EysRing will cover reasonable return shipping costs when the product is defective, damaged upon delivery, materially different from its description, or incorrectly supplied.
Customers may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
This policy does not limit any mandatory consumer rights available under applicable law.
2. How to Request a Return
To request a return, contact:
Please include:
- Your order number
- Your name
- The reason for the return
- A description of the issue
- Photos or videos where applicable
Our support team will review the request and provide return instructions for eligible returns. Exercising a statutory right of withdrawal does not require discretionary approval from EysRing.
Eligible returns should be sent to our designated return location in Shenzhen, China, unless another return address is provided by our support team.
Please contact EysRing before sending a product so that we can provide the correct return address and instructions. This requirement does not limit any mandatory consumer rights.
3. Size and Color Exchanges
If an eligible product is unused and in its original condition, customers may contact us regarding a size or color exchange.
Depending on product availability, EysRing may recommend:
- Exchanging the product, or
- Returning the original product and placing a new order.
Customers are generally responsible for return-related costs for size or color changes unless the issue was caused by EysRing or applicable law requires otherwise.
4. Ring Sizing Kit
Ring sizing kits are generally non-returnable and non-refundable for customers in the United States and Japan, except where required by applicable law. For customers in the European Union, eligible ring sizing kits are covered by the 14-day right of withdrawal unless a specific statutory exception applies.
If a ring sizing kit has already been shipped, applicable shipping or handling costs may be deducted from any eligible refund where permitted by law.
If you are unsure of your ring size, we recommend using the sizing kit before ordering your final ring size.
5. Return Shipping Costs
EysRing will generally cover reasonable return shipping costs when the return is caused by:
- A confirmed manufacturing defect
- Damage during delivery
- An incorrect item sent by EysRing
- A product materially different from its description
For returns not caused by an EysRing error or confirmed product defect, customers are generally responsible for return shipping costs.
Shipping fees, duties, taxes, and customs charges paid directly to carriers, customs authorities, or other third parties may not be refundable by EysRing unless required by applicable law.
Restocking Fee
EysRing does not charge a restocking fee for eligible returns.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact:
within the applicable return period stated in Section 1. For issues discovered after that period, customers may still contact EysRing for warranty support or any remedies available under applicable consumer law.
Please provide:
- Your order number
- A clear description of the issue
- Photos or videos of the product
- Photos of the packaging or shipping label where applicable
After reviewing the claim, EysRing may provide:
- A replacement
- A repair
- A refund
- Another appropriate solution
depending on the circumstances and applicable law.
7. Refunds
Once an eligible returned product has been received and inspected, EysRing will notify the customer of the inspection result.
For an eligible return, the refund will be issued to the original payment method within 5 business days after inspection, subject to the specific European Union refund timeline stated below.
After EysRing issues the refund, your bank, credit card provider, or payment service may require additional processing time.
This additional processing period is generally 3–10 business days, depending on the payment provider.
For an eligible European Union withdrawal, EysRing will refund the applicable product payment and the cost of the least expensive standard delivery option offered for the order, where required by law. The refund will be processed within 14 calendar days after EysRing is notified of the withdrawal. EysRing may withhold the refund until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever occurs first.
8. 1-Year Limited Warranty
Eligible EysRing products purchased from eysring.com are covered by a 1-Year Limited Warranty beginning from the original delivery date.
The warranty covers eligible manufacturing defects and hardware failures occurring during normal and intended use.
Warranty coverage may include issues involving:
- Manufacturing defects
- Hardware failure
- Charging-related faults caused by manufacturing defects
- Sensor failures caused by manufacturing defects
- Connectivity failures caused by manufacturing defects
If a valid warranty claim is approved, EysRing may, depending on the circumstances:
- Repair the product
- Replace the product
- Provide a comparable replacement
- Issue a refund where repair or replacement is not reasonably available
Warranty coverage does not normally include:
- Normal wear and tear
- Cosmetic scratches, dents, or discoloration caused by normal use
- Damage caused by misuse, accidents, drops, or improper handling
- Damage caused by use beyond stated water-resistance limits
- Unauthorized modification, disassembly, or repair
- Damage caused by incompatible accessories or chargers
- Loss or theft
- Damage caused by failure to follow product instructions
- Ring sizing kits
Customers may be asked to provide proof of purchase, photos, videos, or other information when submitting a warranty claim.
The 1-Year Limited Warranty does not affect any mandatory consumer rights provided by applicable law.
For customers in the European Union, the 1-Year Limited Warranty is a commercial warranty provided in addition to, and does not replace or restrict, any applicable statutory legal guarantee rights.
9. Relationship Between Returns and Warranty
The return request period and the 1-Year Limited Warranty apply to different situations.
The applicable return request period is:
- European Union: 14 calendar days after delivery
- United States and Japan: 7 calendar days after delivery
The 1-Year Limited Warranty applies to eligible manufacturing defects or hardware failures arising during the warranty period.
A product outside the applicable return request period may still qualify for warranty support if the issue is covered by the 1-Year Limited Warranty. These terms do not affect any mandatory consumer rights available under applicable law.
10. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by applicable law:
- Products showing signs of excessive use or wear
- Products damaged through misuse or improper handling
- Products modified or repaired without authorization
- Products missing major accessories or components
- Ring sizing kits, except where return rights are required by applicable law
- Products damaged after delivery for reasons unrelated to manufacturing defects
11. Contact Us
For questions about returns, refunds, exchanges, or warranty support, contact:
EysRing
Shenzhen Cheyuansu Industrial Co., Ltd.
Room 1206A, 12/F, Huatong Building, Sungang East Road, Guiyuan Subdistrict, Luohu District, Shenzhen, Guangdong 518000, China
Email: support@eysring.com
Website: eysring.com
Phone: +1 (479) 453-5165
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
