Shipping policy
Last updated: September 14, 2026
This Shipping Policy applies to orders placed through eysring.com.
1. Shipping Origin
Orders are shipped from Shenzhen, China.
Company:
Shenzhen Cheyuansu Industrial Co., Ltd.
Address:
Room 1206A, 12/F, Huatong Building, Sungang East Road, Guiyuan Subdistrict, Luohu District, Shenzhen, Guangdong 518000, China
2. Order Processing Time
Orders are usually processed within 2 business days after payment has been successfully confirmed.
Processing time refers to the time required to prepare the order and hand it over to the shipping carrier. It does not include weekends, public holidays, customs clearance delays, or unexpected logistics disruptions.
3. Shipping Destinations and Costs
EysRing ships to the countries and regions currently available in the country/region selector and at checkout.
EysRing offers free standard shipping to all countries and regions currently available at checkout.
If optional expedited shipping is available, its cost will be displayed at checkout before payment.
Customs duties, VAT, import taxes, brokerage fees, and other destination-specific charges are not included unless explicitly stated at checkout. These charges may be collected separately by local authorities or the delivery carrier.
4. Estimated Delivery Times
Estimated total delivery times, including order processing and international transit, are:
-
United States: 11–14 business days
-
European destinations: 11–18 business days
-
Japan: 7–14 business days
These delivery times are estimates and are not guaranteed. Delivery may take longer due to customs clearance, public holidays, severe weather, remote delivery locations, carrier disruptions, or other circumstances outside our reasonable control.
5. Shipping Carriers and Tracking
Orders may be shipped through 4PX or another appropriate international shipping carrier, depending on the destination and available shipping service.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–3 business days for tracking information to become available or update after the package has been handed over to the carrier.
6. Customs Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Unless explicitly stated at checkout or required by applicable law, these charges are the responsibility of the customer.
EysRing is not responsible for delays caused by customs inspections, customs clearance procedures, or unpaid import charges.
7. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address, postal code, phone number, and other delivery information are complete and accurate before placing your order.
EysRing is not responsible for failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.
If you discover an error in your shipping information after placing an order, please contact us as soon as possible at support@eysring.com. We will try to assist you before the order is shipped, but changes cannot be guaranteed once fulfillment has begun.
8. Lost or Significantly Delayed Packages
If your package appears to be lost or is significantly delayed beyond the estimated delivery period, please contact us at support@eysring.com.
Please provide your order number and tracking information so that we can check the shipment status with the carrier.
Carrier investigations and claims may require additional processing time depending on the shipping provider and destination.
9. Contact Us
For questions about shipping, please contact:
EysRing
Operated by Shenzhen Cheyuansu Industrial Co., Ltd.
Address:
Room 1206A, 12/F, Huatong Building, Sungang East Road, Guiyuan Subdistrict, Luohu District, Shenzhen, Guangdong 518000, China
Email: support@eysring.com
Phone: +1 (479) 453-5165
Website: https://eysring.com
